Welcome to My Vision Connection. We strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be occasions when you need to return a product. This Return Policy outlines the terms and conditions for returning prescription and nonprescription eyeglasses purchased from our online store. By placing an order with us, you agree to the terms set forth in this policy.
1.1 Timeframe: Products must be returned within 30 days from the date of delivery. We cannot accept returns after this period.
1.2 Condition: All returned items must be in their original condition, unworn, and free from any damage. The original packaging, including any accessories, cases, and documentation, must be included.
1.3 Custom Orders: Custom-made or personalized items, such as prescription eyeglasses, are eligible for returns only if they are defective or damaged upon receipt. Nonprescription eyeglasses can be returned for any reason within the specified timeframe
2.1 Store Credit: We offer 100% credit for the original purchase amount. This credit can be used for future purchases on our website or converted into a gift card.
2.2 Partial Refund: As an alternative to store credit, we offer a 50% refund of the original purchase price. Please note that processing this refund may take up to 30 days from the date we receive the returned item.
3.1 Initiating a Return: To initiate a return, please contact our Customer Service team at [Customer Service Email] or call us at [Customer Service Phone Number]. Provide your order number, a brief description of the reason for the return, and your preferred return option (store credit or partial refund). Our team will guide you through the return process.
3.2 Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item. Please include the RAN with your returned item to ensure timely processing.
3.3 Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item. We are not responsible for items lost or damaged in transit.
3.1 Initiating a Return: To initiate a return, please contact our Customer Service team at [Customer Service Email] or call us at [Customer Service Phone Number]. Provide your order number, a brief description of the reason for the return, and your preferred return option (store credit or partial refund). Our team will guide you through the return process.
3.2 Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item. Please include the RAN with your returned item to ensure timely processing.
3.3 Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item. We are not responsible for items lost or damaged in transit.
4.1 Inspection: Upon receipt of the returned item, our quality control team will inspect the product to ensure it meets our return eligibility criteria. We reserve the right to refuse a return if the item is not in its original condition or has been damaged.
4.2 Processing Time: Returns are processed within 10 business days of receiving the item. Store credits are issued immediately after inspection. Partial refunds may take up to 30 days to process, depending on your bank’s policies.
5.1 Final Sale Items: Certain items marked as “Final Sale” are not eligible for return, exchange, or store credit.
5.2 Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
6.1 Reporting Damages: If you receive a damaged or defective item, please contact our Customer Service team within 7 days of delivery. Provide a detailed description and photos of the damage or defect. We will arrange for a replacement or a full refund, including return shipping costs, at no additional charge.
7.1 Product Exchanges: Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive store credit and place a new order for the desired item.
8.1 International Returns: For international orders, return shipping costs and any applicable customs fees are the responsibility of the customer. We recommend checking with your local customs office for details.
8.2 Amendments: My Vision Connection LLC reserves the right to amend this Return Policy at any time. Changes will be posted on our website and will apply to all purchases made after the date of posting.
8.3 Contact Information: For any questions or concerns regarding this Return Policy, please contact us at:
100 S Military Trail #13 Deerfield Beach, FL 33442
Call: 754-313-4137
Thank you for shopping with My Vision Connection. We appreciate your business and are committed to providing quality products and exceptional customer service.
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